HOW WILL OUR RELATIONSHIP WORK?
I AM NDIS REGISTERED. HOW DO I GET STARTED?
If you are a participant of the NDIS we can assist you if you have approval for Household Tasks (Registered Group Item:
01_020_0120_1_1). Just call us and we can get the ball rolling if you are self-managed, use a coordinator or work directly with the NDIS. For more info regarding NDIS assistance, click here.
WHAT IF MY FAMILY IS III?
WHO WILL BE CLEANING MY HOME?
All clients receive a Clenco Service Professional to clean your home. All Clenco Service Professionals are neatly attired, insured and rigorously screened. Our Cleaning Professionals respect client’s properties. To give you peace of mind, we will try to ensure you receive the same person servicing your property each time.
HOW CAN I CONTACT YOU?
COVID-19
We follow the NSW Government’s infection prevention and control policy.
It is everybody’s responsibility to stay safe; therefore, if you or one of your family members are sick, we cannot offer you our services during their sickness. Also, we make sure that only healthy cleaners provide cleaning services in our clients’ homes.
ARE YOUR CLEANERS QUALIFIED AND UNDERSTAND NDIS?
DO YOU PROVIDE CLEANING PRODUCTS AND EQUIPMENT?
Under the new legislation, all clients must supply products and equipment to avoid cross-contamination. One of our team members can advise you on this.
WHAT AREAS DO YOU SERVICE?
We provide services throughout the Eastern Suburbs, Inner West and Lower North Shore of Sydney.
DO I GET THE SAME CLEANER EACH TIME?
Yes, all weekly or fortnightly customers will have the same cleaner every time. The only time it will change is when your cleaner is away or on sick leave.
DO YOU VET YOUR CLEANERS?
All our cleaners are interviewed, reference checked and police checked before starting work with us. Each cleaner also completes a training course with us before they start work.
HOW MANY HOURS WOULD I NEED TO GET MY HOME CLEANED/WHAT WILL IT COST?
This obviously depends on your needs but give us a call and we can estimate the time required. Once you decided to go ahead with our company one of our team members will come out to meet you in person, finalise your requirements and provide a final fee.
DO YOU PROVIDE THE CLEANING PRODUCTS AND EQUIPMENT?
To ensure customers are happy with the products and equipment used in their home together with health & hygiene reasons all our clients supply their own products & equipment.
HOW OFTEN CAN I HAVE A SERVICE?
We can provide you with a daily, weekly or fortnightly service. We also provide one off or Spring cleans together with end of lease cleaning.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Bank transfer, Credit Card (a 3% surcharge applies – sorry no Amex) or Cash. Payment is required on the day of the clean or prior.
WHAT TYPES OF BUSINESS DO YOU SERVICE?
We provide services to schools, large or small offices, strata, medical and dental clinics, childcare centres, retail outlets, art galleries, age care and various other properties/businesses.
WHAT AREAS DO YOU SERVICE?
We provide services throughout Sydney,
WHAT ARE YOUR RATES?
All work is priced according to the specifics of the client. We will be happy to work with you to develop a cleaning plan that works for your needs.
DO YOU CARRY WORKERS COMPENSATION & PUBLIC LIABILITY INSURANCE?
Yes, we carry all the necessary insurance that is required for the cleaning industry. We are happy to provide details.
HOW CAN I CONTACT YOU?
Please call 1300 268 907 or email us at info@ehos.com.au and we can assist you from there.