Policies

COVID 19

EHOS Cleaning Services’ staff members have completed the Department of Health Infection Control Training – COVID 19.

This includes the following..

Training for NDIS workers during COVID-19

1. Worker Orientation Module: ‘Quality, Safety and You’
2. Infection control

1. Worker Orientation Module: ‘Quality, Safety and You’

As a worker in the NDIS, it is important that you understand your obligations under the NDIS Code of Conduct and, specifically, how these responsibilities relate to the rights, health and safety of the NDIS participants you support.

The NDIS Code of Conduct applies to all NDIS providers and workers.

The Worker Orientation Module, ‘Quality, Safety and You’ is an interactive online course that explains your obligations under the NDIS Code of Conduct – from the perspective of NDIS participants.

The course helps you understand:
• What the NDIS is and why we need it
• The role of the NDIS Quality and Safeguards Commission
• Your responsibilities under the NDIS Code of Conduct
• Your role in achieving the vision of the NDIS.

The module takes approximately 90 minutes to complete, and you will receive a Certificate of Completion at the end.

2. Infection prevention and control

The Australian Government Department of Health has developed a free online training module: Infection prevention and control for COVID-19.

It covers the fundamentals of infection prevention and control for COVID-19, including:

• COVID-19 – what is it?
• Signs and symptoms
• Keeping safe – protecting yourself and others
• Myth busting.
At the end of this training module, you should be able to:
• understand the basics about the COVID-19 virus, including how it is spread
• describe what you can do to protect the people you support and your workforce
• know what to do if the person you are supporting develops symptoms
• know what to do if you develop symptoms
• tell the difference between myths and facts of COVID-19.

Further information can be found here

https://www.ndiscommission.gov.au/workers/training-ndis-workers-covid-19

NDIS

This agreement is made according to the rules and the goals of The National Disability Insurance Scheme
(NDIS).

The prices we charge for the supports you receive are the same as in the current NDIS Price Guide issued by the National Disability Insurance Agency (NDIA).

The NDIA updates the NDIS Price Guide from time to time. When you sign this Agreement, you agree that we
can automatically apply any updated pricing issued by the NDIA to your supports from the date that new pricing starts.

The Business requires clients to inform of any alteration to their regular cleaning schedule. A minimum of 48 hours notice prior to the clean is required for general changes. Either by email or by phone between the office hours of 8.30am – 5.30pm. If the Client wishes to terminate the service agreement a notice period of 2 weeks is required either by email via family member, coordinator or through the NDIS portal.

Effective 25 March 2020, participants will be required to give 10 business days’ notice for a cancellation if they want to avoid paying the full fee for a cancelled service. Previously, participants were required to give two business days’ notice.

From 30 March, providers will also be able to claim 100 per cent of the agreed support price when a participant cancels a service at short notice (up from 90 per cent).

Please Note: Cleaner subject to change during agreement period.

This form will be retained in our system for 7 years.

Any change made to this agreement will be in writing, please send us via e mail to info@ehos.com.au.

Privacy Policy

We value the trust that you place in us by sharing your personal data with us. EHOS takes your privacy seriously and is committed to handling your personal data in a way that is fair and worthy of that trust. EHOS will take all reasonable steps to protect your information from misuse and keep it secure. We believe it is important to inform you about how we will use your personal data.

Scope

This privacy policy applies to all personal data that is collected and used by us when you visit or use our website, or any services of EHOS (‘Services’), when you meet our team, or interact with us through social media or otherwise. For purposes of this privacy policy, ‘personal data’ means any information through which we can identify you, as further described below in ‘Personal Data We Collect’.

Personal Data We Collect

The information we collect about you when you our Services may include the following but not limited to:

• Your contact details. Your name, postal address and other contact details, such as your telephone number and e-mail address.
• Your financial information. Bank account or credit card information.
• Electronic identification data such as IP address, MAC address.
• Information regarding your use of our services and systems.
• Your reviews.

Use of your personal information

We may use the personal data referred to above in the section ‘Personal Data We Collect’ in order to provide our Services.

How we share your data

As required by Legislation we may be obliged to share your information with the Government or Government agencies. We may occasionally hire other companies to provide services on our behalf such as marketing. Those companies will only be permitted to utilise the personal information they need to deliver the service. We take all reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Social Media

When you participate in various social media forums like Facebook, Twitter, Yammer, Pinterest, Instagram, LinkedIn, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s).

EHOS is bound by the privacy practices or policies of these third parties, so we encourage you to read the applicable privacy notices, terms of use and related information about how your personal data is used in these social media environments.

Also, depending on the choices you have made regarding your settings on various social media sites (and/or in combination with your settings on the EHOS pages), certain personal data may be shared with EHOS about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments and content you have posted/shared etc.).

Changes to this Privacy Policy

EHOS reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Contact and Queries

If you have any questions regarding the processing of your personal data or this privacy policy, please contact info@ehos.com.au